User Privacy Policy

Introduction

In our mission to make commerce better for everyone at Shopify top, we collect and use information about you, our merchants using Shopify top to power your business

customers who shop at a Shopify top-powered business partners who develop apps for merchants to use, build stores on behalf ofmerchants,refer potential entrepreneurs to Shopify top, or otherwise help merchants operate or improve their Shopify top-powered business

This Privacy Policy will help you better understand how we collect, use, and share your personal information. 

If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Shopify tpo admin or by email)

This Privacy Policy will help you better understand how we collect, use, and share your personal information.

 If we change our privacy practices, we may update this privacy policy. If any changes are significant,

 we will let you know (for example, through the Shopify tpo  admin or by email).

Our values

Trust is the foundation of the Shopify tpo  platform and includes trusting us to do the right thing with your information. 

Three main values guide us as we develop our products and services. These values should help you better understand 

How we think about your information and privacy.

Your information belongs to you,We carefully analyze what types of information we need to provide our services, and we try to limit the information

we collect to only what we really need. Where possible, we delete or anonymize this information when we no longerneed it. When building and improving our products, our engineers work closely with our privacy and security teamsto build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We protect your information from others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

We help merchants and partners meet their privacy obligations

Many of the merchants and partners using Shopify tpo  do not have the benefit of a dedicated privacy team,and it is important to us to help them meet their privacy obligations. To do this, we try to build our products

and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs and documentation

covering the most important privacy topics, and respond to privacy-related questions we receive.

Why we process your information

We generally process your information when we need to do so to fulfill a contractual obligation 

(for example, to process your subscription payments to use the Shopify top platform), or where we or someone we work

with needs to use your personal information for a reason related to their business (for example, 

to provide you with a service). Laws in the European Economic Area (“EEA”) and in the USA Kingdom 

call these reasons “legitimate interests.” These “legitimate interests” include:

preventing risk and fraud

answering questions or providing other types of support

helping merchants find and use apps through our app store

providing and improving our products and services

providing reporting and analytics

testing out features or additional services

assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy and balancing any risks with certain measures—for example,by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basisfor processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where

we are required by law to ask for your consent (including in the context of some of our sales and marketing activities).

At any time, you have a right to withdraw your consent by changing your communication choices, opting out from ourcommunications or by contacting us.Depending on whether you are a merchant, customer, partner, user or visitor, 

please refer to our supplemental privacy policies, as relevant, to understand our purposes for processing,categories of recipients and legal basis for processing for each type of personal data.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live.

 Depending on how you use Shopify top, you may have the right to request access to, correct, amend, delete,port to another service provider, restrict, or object to certain uses of your personal information. 

We will not charge you more or provide you with a different level of service if you exercise any of these rights.

 Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.

If you buy something from or otherwise provide your information to a Shopify top -powered store and wish to exercise these rights over information 

about your purchase or interaction, you need to directly contact the merchant you interacted with. We are a processor and process information 

on their behalf. We will of course help our merchants to fulfill these requests to the extent required by law, such as by giving them the tools to do so and by answering their questions.

If you are a merchant, partner, Shop user, Shopify top  employee, website visitor or other individual that Shopify top has a direct relationship with,

 please submit your data subject request through our online portal. Please note that if you send us a request relating to your personal information,

 we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.

 Further information about rights available to US residents can be found below under the header “United States Regional Privacy Notice”.

If you are not happy with our response to a request, you can contact us to resolve the issue. If you are located in the EEA or USA, you also have theright to lodge a complaint with your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where we send your information

We are an American company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information 

outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to 

protect your information when we send your information across borders.

Depending on whether you are a merchant, customer, partner, user or visitor, please refer to our supplemental privacy policies, as relevant.

How long do we retain your information

We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, 

we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes

 for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and

 use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you 

delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.

Depending on whether you are a merchant, customer, partner, user or visitor, please refer to our supplemental privacy policies, as relevant, for further details on the 

retention of your personal information.

Our use of Machine Learning

One of the ways in which we are able to help merchants using Shopify top is by using techniques like “machine learning” (some laws, including certain EEA and UK laws, 

may refer to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the

 process (and so are not fully automated); or (2) use machine learning in ways that don’t have legal or similarly significant effects (for example, reordering how apps might 

appear when you visit the app store).

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of

 our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, 

can be 100% secure. This means we cannot guarantee the absolute security of your personal information. You can find more information about our security measures at /security.

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list

 of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain

 types of cookies, please see our Cookie Policy.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact Shopify top Support, or mail us at one

 of the addresses below. If you would like to submit a legally binding request to demand someone else’s personal information (for example, if you have a subpoena or court order), 

please review our Guidelines for Legal Requests.

If you are a merchant, partner, Shop user, Shopify top employee, website visitor or other individual that Shopify  tophas a direct relationship with and you are located in the EEA or UK, 

Shopify  top International Ltd is the controller of your personal data. If you buy something from or otherwise provide your information to a Shopify top-powered store, the merchant is 

your data controller and we are acting as a processor on their behalf.

If you have questions about how a merchant or store processes your personal information, you should contact the merchant or visit their privacy policy.

Why we collect and share your Personal Information

We use and share your personal information for the purposes set out in the Shopify top Privacy Policies. For categories of sensitive personal information that we collect, we only use 

or disclose such information either with your specific consent when required, or as otherwise permitted by law.

How long we keep your information

Because we need your personal information to provide Shopify top services, we generally keep your personal information, including sensitive personal information, while you use Shopify

 top  products or services or until you tell us to delete your information. We may also keep personal information to comply with legal obligations or protect our or other’s interests.

If you are a merchant operating a Shopify top -powered store, and you close the store, stop paying your subscription fees, or we terminate your account, we retain store information for

 two years before we begin the deletion process.

When you visit or make a purchase from a merchant’s Shopify top-powered store, we act as a service provider or processor for the merchant, and the merchant, not Shopify top, decides

 how long your information is retained.

Your rights over your information

Depending on where you live, how you use Shopify top, and subject to certain exceptions, you may have some or all of the following rights:

Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.

Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.

Right to Request Deletion: The right to request that we delete personal information that we have collected about you.

If you have visited or made a purchase from a merchant’s Shopify top-powered store, please contact the specific merchant directly. If you make a request to us, we will forward

 your request to the relevant merchant.

Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. Insome cases we may need to collect additional information to verify your identity, such as your email address or a government issued ID.

Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to 

collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.

For information on the CCPA requests we have received, please see here. In certain states, you may have the right to appeal our decision regarding a request related to these rights.

 If you wish to appeal a decision, please contact Shopify top Support,We will not discriminate against you for exercising any of these rights.

If you would like to ask about or have concerns about how we process your personal information, please contact Shopify  top Support.